Warranty Policy

All defective merchandise, unless otherwise indicated, may be returned for a replacement within 180days from the original purchase date.

The warranty does not cover physically damaged merchandise. All warranty replacements are required to have a Return  Authorization number.

We support guarantee for our spare parts:

1.Flex original no guarantee, OEM guarantee 180 days.

2.LCD 180 days.

3.LCD Assembly tested well before delivery, guarantee for touch only.

4.Touch guarantee 180 days.

Return Policy:

To make a return, follow our simple return process:

Warm Tips:

1. Please refuse the package (from the courier)

If you have accepted a damaged package and the products inside are physically damaged or nonfunctioning please contact us

 within 5 days(Return Authorization),You will need to provide the information listed below in the Inquiry Form within that 5 days:                                                   

 •Pictures of the front and back of the shipment box.

•Pictures of the front and back of the product that has physical damages.

2.Customer Wrong parts ordered

We will help our customers deal with in the event this happens. Customers will be responsible for all return shipping fees.

Noted:After we have received and tested the product, it will be returned. Damaged products are no longer within the scope of return.We have the right to refuse the return order if you do not submit your application for more than 5 days.

3.Wrong parts received

If you have received an incorrect item, please take 3 clear photos of the incorrect item with the SKU showing, and contact with us(Submit the Inquiry Form),we will deal with it within 3-5 business days,if it has been over 5 business days, please send an email to after-service@grandever.com, it will be handled immediately and a response will be provided within 24 hours.

4.Policy Abuse

Unfortunately, some customers have abused our generous return, warranty, and other policies. Accordingly, we will be forced to apply stricter policies to customers who abuse our policies.

5.Policy Changes

These policies are subject to change at any time and without notice.

6.NOTICE

Following terms applies to all refunds and exchange.

•All item(s) being returned must be in original condition with packaging, unused, and undamaged. Otherwise, the RMA will be denied.

•All item(s) that have been returned without first receiving RMA approval will be denied.

•All item(s) being returned without the our stamp will be denied.

•All item(s) being returned without a RMA (Return Merchandise Authorization) number on the outside of the package will be denied.

•All item(s) have a warranty period of 180 days from the original purchase date. The RMA will be denied if the product is over the 180 day warranty period.

7.Attention:

Grandever will reject parts with any of the following conditions.

log into “contact us”,and find out  the enquire form.

  Choose the items what you need,then submit the required information.

 Then wait for us to contact with you 

    Notice:Once the Return application has been approved,we will sent the email for you at the first time, please check your email.You may also receive an email notification of the status of the returns processing,so please give us your right email address.

 Waiting for Quality engineer defines the complaint. (within 5 business day)   

 Reply to the results    

Quality Promise

We want everyone to experience our products and services with no risk.  We guarantee all of our customers the following safeguards:

1. Quality promise protection:

For our regular customers, we promise to let you know the current market quality of any parts you want. If you find that the parts you

receive don't match the quality we promised, we will issue you a full refund.

(Any returning parts should be original condition as received.)

2. Quality test: